Sometimes when we are thinking as we are answering, we use a different voice.
To the listener, it can sound as if you are “in your head.” Your voice may not have the full warmth and emotion that is usual or expected. It can be a bit tight, tentative, and restricted sounding.
Good to remember: if you are thinking hard about something and want to share it, you need to consciously shift to your whole voice. As we have written about previously, you need to adjust to use the full stereo sound – bass and treble – keeping in mind the warmth of the vowels with fuller breath flow.
On the phone, we can hear if someone is “in their head.” In person, we can see it in their eyes and sense it through other non-verbal communication as well. It’s expected to have a “thinking voice,” and it is advantageous to be aware of this vocal code habit and to adjust it for better landing with your audience.