Author: Robin Miller, PhD, PCC

A diagram about feedback and the different types

Be Bravely Curious

Stop defending past behavior or you’ll miss the growth opportunity. Instead, use your energy to move forward. Time and time again, we work with a client

An older businessman in an e-meeting, looking at a laptop with another colleague speaking.

Measuring Soft Skills Part II

How do you know if the training is sticking? How do you know that soft skill improvements are making a difference?  Regardless of the industry, these

A person holding the a big square knob of a glass door.

Bosses: Is Your Door Really Open?

“We have an open-door policy here.” How many times have you told someone this statement because you want them to know you are available to listen?

A white background with black horizontal lines.

Who’s Responsible for the Toner?

When I’m standing at the copier and noticing that the black and white copies are beginning to fade into nothingness, my first question is always, “who’s

A hand holding a pen on a black note pad.

Jot Notes

Have you ever been on the receiving end of having to decipher Jot Notes? Jot Notes are similar to improvisational music. You are probably wondering right

A group of people taking a vow.

Take a Bow

Have you practiced your communication bow? When people give you praise or a compliment, are you able to gracefully receive it, or do you shrug it

A green traffic light.

Traffic Light Communication

Traffic Lights. The strangest things remind me of communication patterns. How often have we approached a traffic light – we need to turn across traffic –

A blue modern theatre.

The Verisimilitude of Visual Presentation

Theatre has a supporting set: Presentations have supporting visuals. Have you ever asked, “What is the verisimilitude of my PowerPoint presentation?” Well, of course not! Verisimilitude

An orange beam of light.

Shape Shifters

Verbal communication can take the form of many shapes and sizes. Sometimes our communication shows up in the form of a square, sometimes a triangle, or