Blogs

Wait, What’s the Story Behind the Storyteller?

A client shared a tense exchange with a colleague. This guy clearly walked into a conversation carrying his own assumptions about the situation, a story shaping how he pushed back, but he

It Matters Who Shows Up in the Room

Last Friday I looked around a room full of professionals, all there to learn how to lead people better. They had different degrees of understanding about how much their own way of

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Communication Tip: Ricochet Feedback

Sometimes you get feedback that seems to be about one thing, and it’s actually about something different. We say “remember the ricochet” when you receive feedback

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Communication Tip: Adjusting to Connect

Adjusting our communication to connect more effectively and empathetically: Is that manipulation in the negative sense that leads to an inauthentic connection? Fake? Or, is it

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Communication Tip: Breathing Space

More oxygen to breathe. More breathing space. Ease of breathing — all breath images came to me when speaking with my team this am. Of all