A client shared a tense exchange with a colleague. This guy clearly walked into a conversation carrying his own assumptions about the situation, a story shaping how he pushed back, but he
Last Friday I looked around a room full of professionals, all there to learn how to lead people better. They had different degrees of understanding about how much their own way of
It’s super easy to notice what doesn’t work. In other mediums, like a concert or play, we notice when the lighting is bad and may even
“I’m leaving” and then the confessions flow. Several times I’ve transitioned from one company to another company, and I’ve learned more about true feelings in these
We need to get more people talking. Think about all the times you have been in a meeting and you ask a question, only to have
Most of us get that soft skills, including communication, listening and empathy, are key to our success in life and work. So why do we still
‘Tis the season of challenging communication. We’re tired and running from party to party, planning for the new year, and then we add family and intense
When your words have greater impact than you expect or intend. There’s Alex and there’s me. I see us as colleagues in a small office. When
