Category: Communication Tips

Three toy chicks with glasses standing in front of a blackboard. Arrows point to the center chick.

Team Humor Can Build or Damage Trust

Team connection can be supported or destroyed by humor. During the pandemic, teams and leaders found themselves in stressful moments. These moments either caused us to

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Communication Tip: Ask Questions

Ask questions. That’s what another client pointed out as the one thing they are taking away from the coaching session. It’s not a new suggestion or

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Communication Tip: Ricochet Feedback

Sometimes you get feedback that seems to be about one thing, and it’s actually about something different. We say “remember the ricochet” when you receive feedback

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Communication Tip: Adjusting to Connect

Adjusting our communication to connect more effectively and empathetically: Is that manipulation in the negative sense that leads to an inauthentic connection? Fake? Or, is it