Blogs

The Messy Middle: Where the Real Work Happens

There’s a moment in almost every important meeting that goes one of two ways. Someone says something that lands a little sideways. It may challenge an assumption. It could be a real

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Communication Tip: Ricochet Feedback

Sometimes you get feedback that seems to be about one thing, and it’s actually about something different. We say “remember the ricochet” when you receive feedback

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Communication Tip: Adjusting to Connect

Adjusting our communication to connect more effectively and empathetically: Is that manipulation in the negative sense that leads to an inauthentic connection? Fake? Or, is it